Skyvis Media Shop | Official Merch & Apparel

Returns & FAQ

Quality is guaranteed. Because every item in our collection is made to order, we do not accept standard returns or exchanges for sizing changes. If your order arrives with a manufacturing defect, print error, or damaged item, we will replace or refund it immediately.

Quality Issues & Damaged Items

If there is a print error, damaged item, or visible quality issue, please notify us within 30 days of receiving your package.

To request a replacement or refund:

  1. Email shop@skyvismedia.com with your order number.

  2. Attach clear photos of the item placed on a flat, well-lit surface with the product tag and defect clearly displayed.

Once verified, our team will process a reprint or full refund at zero additional cost to you.

Order Cancellations & Modifications

All items enter production quickly after an order is placed. You can edit or cancel your order using the management link in your confirmation email at any time before it enters production. Once an order has entered production, it can no longer be modified or canceled.

Refund Processing

Approved refunds are issued directly to your original payment method:

  • Credit / Debit Cards: Reflected in your bank account within 5 to 10 business days.

  • PayPal: Reflected in your PayPal balance within 24 business hours.

Accepted Payment Methods

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and eligible pay-over-time options (such as Klarna or Afterpay, depending on your region).

International Shipping & Duties

International shipments may be subject to import taxes, customs duties, and local fees determined by your country's customs authority. Applicable duties will either be calculated at checkout or collected upon delivery. Buyers are responsible for any destination customs charges.

Merchant of Record

Order processing, payment security, and fulfillment logistics for Skyvis Media products are handled in partnership with our e-commerce platform partner, Fourthwall, Inc.

For any questions regarding your order status, reach out to us directly at shop@skyvismedia.com.